Privacy policy.

Collection and use of your personal information

SGB Finance and its representative will only seek to collect necessary information from you in order to provide you with credit assistance you have sought from us. We may also use this information for the purposes associated with our services such as follow up calls to assist you. In certain circumstances, we may also be required to collect sensitive information (such as health information) on behalf of the lender in the course of giving you credit assistance.

Disclosure of personal information

SGB Finance and its representatives will never unnecessarily exchange your personal or business information with any third party for any reason, unless compelled by force of law. However, in order to assist you, we may be required to provide your personal information to certain organisations. The types of organisations include:

• Lenders

• Mortgage insurers

• Other mortgage intermediaries, such as our aggregator

• Valuers

• Other organisations that assist us such as printers, mailing houses, lawyers, debt collectors, accountants and other auditors. Some of these organisations may be overseas. Countries in which your information may be accessed include India and the Philippines.

By providing your information to us, we take this as confirmation that you consent to your information being used in accordance with our privacy policy. Whilst we will make every effort to assist you if you do not provide your information to us, if your information is not provided to us, we may be unable to assist you.

From time to time we may also provide your information to third parties for the purposes of providing you with services or offers that may be of interest to you. Please let us know if you do not wish your details to be shared for this purpose. We will never sell your information to third party marketing companies.

Access and alterations to your personal information

You can gain access to your personal or company information or advise alterations to that information by contacting our office on the contact details at the top of this document.

Information which is easily accessible will be provided to you free of charge. In instances where information is not easily accessible, a nominal access fee may be charged to cover our costs of obtaining the information See our privacy statement for more detailed information on how we collect, handle and secure your personal information.

Security of your personal information

SGB Finance takes reasonable steps to ensure the security of your personal or company information from unauthorised access, theft or modification.

In the extremely unlikely event that SGB Finance suspects that there has been a data breach that may cause you serious harm, we will take all reasonable steps to assess if your data has been accessed or lost, and if this information being accessed or lost may cause you serious harm. This assessment will always be completed within 30 days.

If SGB Finance finds that there has been a data breach that has the potential to cause you serious harm, this will be reported to the Office of the Information Commissioner and you directly.

You can obtain a copy of our full Privacy Policy by contacting us using details above. You can learn more about the Privacy Act and your rights at www.oaic.gov.au.

If you have a Dispute or Complaint

Please refer to our Dispute and Complaints Policy